Pre-Order
Frequently Asked Questions
Everything you need to know about how pre-orders work in my shop.
What is a pre-order?
A pre-order lets you reserve a product before it's actually in stock. Instead of shipping right away, the item goes into production once the pre-order period is over AND if the product reaches the minimum number of pre-orders. Only then does it make its way to you.
I also had other items in my order. When will they be delivered?
All items in a single order will be shipped together. If you need an item sooner, I recommend placing a separate order.
Have you already placed your order? No problem: just contact me if you'd like to make any changes :)
Why do products require a minimum number of pre-orders?
The items are only produced once enough people have pre-ordered them, as my manufacturer requires a minimum order quantity. At the same time this helps to avoid excess stock and keep production sustainable (+ my flat is too small and I don't have enough space).
What happens if the minimum isn't reached?
If a product doesn't reach its minimum number of pre-orders by the end of the pre-order window, production won't move forward. In that case, you'll receive a full refund automatically - no action needed on your part.
How long do pre-orders stay open?
Usually a pre-order will run for 1 month. Each product page shows its own pre-order window (start and end date). Once that period closes, the product is no longer available for pre-order.
When will I receive my order?
Shipping timelines vary by product and are listed on the individual product page. In general:
- The pre-order period ends.
- Production begins (if the minimum quantity was met).
- Once finished, items are shipped to me and then sent out to you.
Estimated delivery windows are always noted on the product page, but please keep in mind these are estimates. Production and shipping can occasionally take longer than planned.
Can I cancel or change my pre-order?
Yes, in most cases you can cancel or modify your pre-order before production starts. Please contact me as soon as possible if you'd like to make changes. Once production has begun, cancellations may no longer be possible.
Will I be charged immediately?
Payment is processed at the time of ordering, just like a regular purchase. If a pre-order doesn't meet its minimum quantity and is cancelled, you'll be refunded automatically.
Are pre-order items limited edition?
Usually pre-order products are limited editions and won't be available again after the pre-order window closes. If this applies to a specific product, it will be clearly noted on its product page.
Will I get updates about my pre-order?
Yes! I'll keep you updated on the product page and social media! (for example, when the minimum quantity is reached, when production starts and when your order ships)
I have another question. Who do I contact?
If your question isn't answered here, feel free to contact me!
shop@hugadino.com
Product-specific details (exact dates, minimum quantities and shipping estimates) can always be found on the respective product page.
